Frequently Asked Questions

How do pickups and drop-offs work?

We pick up and drop off at your home. You can choose an access method: someone home, garage keypad, smart lock code, hidden key/lockbox, or concierge.

What happens at the meet-and-greet?

We’ll review your dog’s routine, confirm vaccines, and assess temperament and recall. We may bring another dog to test compatibility in a controlled way. ($40)

How big are the groups?

Small by design. We group dogs by temperament and energy. Larger packs use two handlers for added safety and attention.

Will my dog be dirty?

Probably a little — that’s part of the fun. We towel-dry and brush off the big stuff before drop-off.

Is off-leash time guaranteed?

Off-leash time is offered where permitted and when appropriate for the group. Safety and recall reliability always come first.

What if it rains?

Light rain: we go (with route adjustments). Severe weather: we reschedule or credit your account.

What are the vaccination requirements?

Up-to-date core vaccines (DHPP, Rabies; Bordetella recommended) are required prior to first adventure.

My dog can be selective with other dogs — is that okay?

Many dogs do great in small, well-matched groups. We’ll use the meet-and-greet to make sure your dog is comfortable and the pack dynamic is right.

Do you share photos or GPS?

Yes, we share GPS updates and photo/video recaps from each adventure so you can follow along.

What’s your cancellation policy?

Please notify us by 5 PM the day before your scheduled adventure to avoid a charge. Same-day cancellations may be billed.

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